FAQs
Do you ship internationally?
Yes, we do! We are proud to offer international shipping to customers around the globe.
What is your shipping policy?
We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location and chosen shipping method.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible.
Do you accept returns or refunds?
We accept returns and refunds for apparel items only. All other products are final sale and cannot be returned or refunded. Please refer to our Return Policy for more details.
What is your Return Policy for apparel items?
For apparel items, we accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached. Customers are responsible for return shipping costs unless the item received is damaged or defective.
Can I exchange an apparel item for a different size or color?
Unfortunately, we do not offer exchanges at this time. If you need a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.
How do I initiate a return for apparel items?
To initiate a return for apparel items, please contact our customer service team within 30 days of receiving your order. We will provide you with further instructions on how to return the item.
How long does it take to process a refund for apparel returns?
Once we receive the returned item and inspect it, we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
How can I contact customer service for further assistance?
If you have any further questions or need assistance, please don't hesitate to contact our customer service team via email at jordyn@shopglamoroushabits.com or through our Contact Us page on our website. We're here to help!